Legal information

Imprint information, Terms & Conditions and Privacy policy


REALTRUE GMBH
Friedensweg 5
4629 Fulenbach, Switzerland

CHE-309.663.237

CAROLINE HIRT / HEART AND FOUNDER
+41 (0)76 569 68 13
stay@realtrue.ch

REALTRUE GMBH BRASIL
RIO DE JANEIRO 22250-145 RJ
be@realtrue.ch

This website realtrue.store (hereinafter the «Webshop») is published by REALTRUE GmbH., a company with limited liability with a capital of 20’000 CHF, registered in the Swiss Trade Register under number CHE-309.663.237, having its registered office located at Friedensweg 5, 4629 Fulenbach, Switzerland.

1) SCOPE OF APPLICATION
1.1 These Terms and Conditions of the company REALTRUE GmbH (hereinafter referred to as “Seller”) shall apply to all contracts concluded between a consumer (hereinafter referred to as “Customer”) and the Seller relating to all goods and/or services (hereinafter referred to as „Products“) presented in the Webshop. The inclusion of the Customer’s own conditions is herewith objected to, unless other terms have been stipulated.
1.2 Regarding contracts for the delivery of vouchers, these Terms and Conditions apply accordingly, unless explicitly regulated otherwise.
1.3 A Customer pursuant to these Terms and Conditions is every natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity.
1.4 The Seller reserves the right to modify these Terms and Conditions from time to time without prior notice. The Terms and Conditions in force at the time the contract is concluded, i.e. the date when the Seller confirms Customer’s order, shall apply.

2) CONCLUSION OF THE CONTRACT
2.1 The Product descriptions in the Webshop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Customer. The main characteristics of Products are shown in the Webshop on each Product page but may not exactly correspond to the real Products in terms of image and colours due to the internet browser or monitor used.
2.2 The Customer may submit the offer via the online order form integrated into the Webshop. In doing so, after having placed the selected Products in the virtual shopping cart and passed through the ordering process, and by clicking the button finalizing the order process, the Customer submits a legally binding offer of contract with regard to the Products contained in the shopping cart plus any additional charges which may apply. The Customer may also submit his offer to the Seller by telephone or email. 2.3 The Seller does not issue acceptances of orders but only confirms the entry of the Customer’s order. The Seller’s actual delivery shall constitute the Seller’s acceptance and shall determine the relevant subject matter and extent of the contract between the parties, also in cases of
2.3 The Seller does not issue acceptances of orders but only confirms the entry of the Customer’s order. The Seller’s actual delivery shall constitute the Seller’s acceptance and shall determine the relevant subject matter and extent of the contract between the parties, also in cases of advance payment by the Customer, i.e. also if the Seller debits Customer’s credit card account indicated by the Customer. 2.4 Should the Seller not accept the Customer’s offer, this shall be deemed as rejecting the offer with the effect that the Customer is no longer bound by his statement of intent.
2.4 Should the Seller not accept the Customer’s offer, this shall be deemed as rejecting the offer with the effect that the Customer is no longer bound by his statement of intent. In this case the Seller refunds received advance payments to the Customer.
2.5 The Seller reserves the right to refuse Customer’s offer and not to deliver the ordered Products if they are not available from the Seller’s suppliers and/or manufacturers. The publication of specifications, scopes of delivery etc. in the Webshop shall by no means be legally binding; only the Product manufacturer’s actual specifications and the actual scope of delivery at the time of delivery to the Seller shall be relevant. If the Seller cannot deliver the ordered Products to the Customer in accordance with Customer’s order (price and Product specifications) the Seller refunds received advance payments to the Customer.
2.6 In case of an order via the Seller’s online order form, the contract’s content will be stored by the Seller and will be sent to the Customer in writing (for example via email, fax or letter) after the Customer has submitted his order. In addition, the contract’s content will be stored on the Webshop and can be found by the Customer via the password-protected Customer account by entering the respective login information, provided that the Customer has created a Customer account in the Webshop prior to submitting his order.
2.7 The Customer can correct all the data entered via the usual keyboard and mouse function prior to submitting his binding offer via the Seller’s online order form. In addition, prior to submitting a binding offer, all data entered will be once again displayed in a confirmation window and can be corrected here as well, via the usual keyboard and mouse function.
2.8 Order processing and contacting usually takes place via email and automated order processing. It is the Customer’s responsibility to ensure that the email address he provides for the order processing is accurate so that emails sent by the Seller can be received at this address. Particularly, it is the Customer’s responsibility, if SPAM filters are used, to ensure that all emails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.

3) RIGHT TO CANCEL
3.1 The Seller shall be entitled to cancel or not to carry out respectively confirmed orders at any time, especially if the Seller’s suppliers do not supply Products to the Seller.
3.2 Modifications of the order or cancellations required by the Customer are only valid if confirmed by the Seller in writing. Costs already incurred to the Seller may be charged to the Customer.

4) PRICES AND PAYMENT CONDITIONS
4.1 Prices payable by Customers are only binding in Swiss Francs and in effect at the time of acceptance of the order by the Seller. Prices are subject to change without prior notice. The Customer acknowledges that the prices in currencies other than Swiss Francs are indications only and subject to change.
4.2 Prices indicated in the Webshop are including Swiss Value Added Tax if applicable.
For shipping destinations within Switzerland, all product prices indicated in the Webshop are including shipping charges.
For shipping destinations outside of Switzerland the Seller displays applicable shipping charges clearly on the relevant sections of the Webshop. These orders that are designated for shipment to countries other than Switzerland may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees.

4.3 Payment can be made using one of the methods mentioned in the Webshop.
4.4 The Seller will charge credit or debit cards upon placement of the order and reserves the right to verify credit or debit card payments prior to accepting an order. In case of default in payment, the Seller shall be entitled to suspend all, or parts of, further deliveries to the Customer without further notice until payment has been received or secured.
4.5 When choosing the payment method “PayPal”, the handling of payments is done via the payment service provider PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449, subject to the conditions of use which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. This would require, among other things, that the Customer opens a PayPal account or he already has such an account.

5) SHIPMENT AND DELIVERY CONDITIONS
5.1 Goods are generally delivered on dispatch route and to the delivery address indicated by the Customer, unless agreed otherwise. During the processing of the transaction, the delivery address indicated in the Seller’s order processing is decisive. 5.2 Delivery methods and expected delivery time of Products may differ per country. The Seller reserves the right to change the carrier at any time without notice. The Seller does not accept liability for any failure to deliver within estimated delivery time. This applies in particular if the manufacturer has delivery problems. Should a delivery be delayed beyond the date explicitly confirmed by the Seller in writing, the Customer may set a period of grace of at least three weeks. After expiry of
5.2 Delivery methods and expected delivery time of Products may differ per country. The Seller reserves the right to change the carrier at any time without notice. The Seller does not accept liability for any failure to deliver within estimated delivery time. This applies in particular if the manufacturer has delivery problems. Should a delivery be delayed beyond the date explicitly confirmed by the Seller in writing, the Customer may set a period of grace of at least three weeks. After expiry of grace period, the Customer may withdraw from the respective order. Further claims are excluded.
5.3 The Seller shall be entitled to partial deliveries, and the Customer accepts partial deliveries.
5.4 No warranty is being given for all technical data and information regarding the scope of delivery, i.e. the Seller shall not be liable for any damage which might arise because of deviations thereof.
5.5 Should the assigned transport company return the goods to the Seller, because delivery to the Customer was not possible, the Customer bears the costs for the unsuccessful dispatch. This shall not apply if the delivery cannot be made due to circumstances beyond the Customer’s control or if he has been temporarily impeded to receive the offered service, unless the Seller has notified the Customer about the service for a reasonable time in advance.

6) RESERVATION OF PROPRIETARY RIGHTS
The Seller will only dispatch Products once the purchase price owed has been paid in full by the Customer and received by the Seller. Title of ownership to the delivered goods will pass to the Customer upon dispatch by the Seller.

7) RIGHT OF WITHDRAWAL
7.1 Customer may cancel a contract and return any delivered Product to the Seller for any reason, provided that Customer has returned the items within 7 days of receipt of Products.
7.2 To initiate the return process, Customer shall send an E-Mail at contact@realtrue.store immediately and inform the Seller. He has then to follow the instructions given by the Seller. In particular the Customer has to return the Products to the following address:

REALTRUE GMBH
Friedensweg 5
4629 Fulebach
Switzerland

7.3 The Product must be returned to the Seller in its original condition, meaning undamaged, clean with no visible signs of use, in the original packaging and with all the tags attached. Returns that do not meet our policy will not be accepted and will be charged up to 100% of the Product price.
7.4 The return has to be organized and paid by the Customer. Outside Switzerland, customs duties and sales taxes are non-refundable through the Seller. However, the Customer may be able to recover these by contacting their local customs bureau directly. As this may not be available for all countries, the Seller recommends to hire a customs broker if the Customer wishes to claim back duties on returned merchandise.
7.5 The Seller cannot accept responsibility for packages that are not shipped by the Seller. The Seller does not take responsibility for losses of or damages to returned Products during transit. Usage of a trackable, insured system to return any Products is strongly recommended. Customer is recommended to keep the tracking details for their records.
7.6 Once Customer states the wish to cancel the contract through returning one or more Products and it is accepted by the Seller, the Product price debited to the Seller will be refunded after the receipt of the returned Product(s).

8) LIMITATION OF LIABILITY
The Seller shall only be liable for direct damages and only if the Customer can prove that the Seller, its auxiliaries or third parties instructed by the Seller have acted with gross negligence or with unlawful intent. In any event, the Seller’s liability shall be limited to the (purchase) prices of the Products in question.
Further liability for damages of any kind of the Seller, its auxiliaries or third parties instructed by the Seller shall be excluded. In particular, Customer shall not be entitled to claim compensation for damages not caused to the Product itself, such as loss of production, loss of use, loss of orders, loss of profits or any other indirect or consequential damage.

9) GUARANTEE
If there are defects in the purchased Products, the Seller abides by all statutory guarantee regulations. If the Customer has a complaint regarding obvious material or manufacturing faults in Products that the Seller has supplied, including damage incurred in transit, the Customer should contact the Seller immediately at contact@realtrue.store

10) REDEMPTION OF CAMPAIGN VOUCHERS
10.1 Vouchers which are issued by the Seller free of charge, for a specific period of validity in the context of promotional activities and which cannot be purchased by the Customer (hereinafter “Vouchers”) can only be redeemed in the Webshop and only within the indicated time period.
10.2 Individual Products may be excluded from the Voucher campaign, if such a restriction results from the conditions of the Voucher.
10.3 Vouchers can only be redeemed prior to the conclusion of the order procedure. Subsequent offsetting is not possible.
10.4 In case of an order, several Vouchers can be redeemed.
10.5 The Product value should meet at least the amount of the Voucher. The Seller will not refund remaining assets.
10.6 If the value of the Voucher is not enough for the order, the Customer may choose one of the remaining payment methods offered by the Seller to pay the difference.
10.7 The Voucher credit will not be redeemed in cash and is not subject to any interest.
10.8 The Voucher will not be redeemed, if the Customer, in the context of his legal right to cancel, returns Products paid fully or partially by a Voucher.
10.9 The Voucher is transferable. The Seller may render performance with discharging effect to the respective owner who redeems the Voucher in the Webshop. This does not apply, if the Seller has knowledge or grossly negligent ignorance of the non-entitlement, legal incapacity or of the missing right of representation regarding the respective owner.

12) APPLICABLE LAW AND JURISDICTION:
Contractual relations covered by these Terms and Conditions between the Seller and Consumers shall be governed under local law of country of residence of Consumers. The court of jurisdiction for all such conflicts arising, directly or indirectly, out of the contractual relationship between the parties shall be the the place of residence of the Seller.

13) DATA PROTECTION
The Seller complies with all data protection laws and will use data which could identify Customer only as set out in Privacy Policy.

14) CLOSING PROVISIONS
Should any of the provisions in the Terms and Conditions be void, the rest of the contract remains in effect. In place of void provision, relevant law applies.

REALTRUE registered Word Mark

CONTACT
Realtrue GmbH
Friedensweg 5
4629 Fulenbach
Switzerland
contact@realtrue.store
www. realtrue.store

PRIVACY POLICY

REALTRUE GmbH, Friedensweg 5, 4625 Fulenbach, Switzerland, is the operator of the website [www.realtrue.store, hereinafter “Website”] and responsible for the products and content placed on the Website as well as the use of personal data of the customer or visitor (hereinafter “visitor”).
REALTRUE respects the privacy rights of all visitors and the protection of their data.

SECTION 1 – USE OF VISITOR’S PERSONAL INFORMATION
Each visitor to the Website may, at her/his option, provide REALTRUE with personal information, in order for REALTRUE to better understand visitors’ expectations, and to provide information on REALTRUE products or services to visitors who have opted for receiving such information. If the visitor has notified REALTRUE that she/he does wish to receive any details of REALTRUE products or services, REALTRUE may contact the visitor by email, telephone or post to provide the visitor with details of REALTRUE products or services or any other information, which REALTRUE believes may be of interest.
When the visitor purchases something from the Website, as part of the buying and selling process, REALTRUE collects the personal information given by the visitor such as the name, address and email address.
When the visitor browses the Website, REALTRUE automatically receives visitor’s computer internet protocol (IP) address. This enables REALTRUE to learn more about visitor’s browser and operating system.

SECTION 2 – CONSENT
When the visitor provides REALTRUE with personal information to complete a transaction, verify her/his credit card, places an order, arranges for a delivery or returns a purchase, creates an account, signs up for the newsletter, REALTRUE implies that the visitor consents to REALTRUE collecting it and using it for that specific reason.
If REALTRUE asks for the visitor’s personal information for a secondary reason, like marketing, REALTRUE will either ask the visitor directly for her/his expressed consent, or provide the visitor with an opportunity to decline.
The visitor may withdraw her/his consent to share, use or disclose personal information, by contacting REALTRUE at contact@realtrue.store or writing to: REALTRUE GmbH., Friedensweg 5, 4629 Fulenbach, Switzerland.

SECTION 3 – DISCLOSURE
REALTRUE may disclose the visitor’s personal information if required by law to do so or if the visitor violates REALTRUE’ Terms and Conditions.

SECTION 4 – WOOCOMMERCE
The Website is hosted on WOOCOMMERCE, which provides the online e-commerce platform that allows REALTRUE to sell its products and services to its visitors via the Website.
The visitor’s data is stored through WOOCOMMERCE data storage, databases and the general WOOCOMMERCE application.
If the visitor chooses a direct payment gateway to complete her/his purchase, then WOOCOMMERCE stores her/his credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). The purchase transaction data is stored only as long as is necessary to complete the purchase transaction. Upon completion of the purchase, purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help to ensure the secure handling of credit card information by the Website and its service providers.
WOOCOMMERCE operates according to its own Terms of Service (https://woocommerce.com/terms-conditions/) and Privacy Policy (https://automattic.com/privacy/).

SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers engaged by REALTRUE will only collect, use and disclose the visitor’s information to the extent necessary to allow them to perform the services they provide to REALTRUE.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information REALTRUE is required to provide to them for the visitor’s purchase-related transactions.
If the visitor requires to know more about the handling of her/his personal data by these providers, it is recommended that the visitor reads the respective privacy policies (https://stripe.com/ch/privacy).
Certain providers and/or its facilities may be located in a different jurisdiction than either the visitor or REALTRUE. Proceeding with a transaction that involves the services of a third-party service provider, the visitor’s information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located (e.g. if the visitor is located in Switzerland and her/his transaction is processed by a payment gateway located in the United States, then the visitor’s personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act).
Upon leave of the Website, the visitor is redirected to a third-party website or application, which is no longer governed by this Privacy Policy or the Website’s Terms and Conditions.
Clicking on links of the Website, the visitor may be directed away from the Website. REALTRUE is not responsible for the privacy practices of other sites and encourages the visitor to read their respective privacy statements.

SECTION 6 – SECURITY
To protect the visitor’s personal information, REALTRUE takes reasonable precautions and follows industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If the visitor provides I REALTRUE with her/his credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, REALTRUE follows all PCI-DSS requirements and implements in addition generally accepted industry standards.

COOKIES
Here is a list of cookies that is used by the Website:
_session_id, unique token, sessional, allows Woocommerce to store information about visitor’s session (referrer, landing page, etc).
_Woocommerce_visit, no data held, persistent for 30 minutes from the last visit, used by the Website provider’s internal stats tracker to record the number of visits
_Woocommerce_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single visitor.
cart, unique token, persistent for 2 weeks, stores information about the contents of visitor’s cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password. Used to determine if the current visitor has access.

CHANGES TO THIS PRIVACY POLICY
REALTRUE reserves the right to modify this Privacy Policy at any time and without prior notice. In case of material changes to this Policy, REALTRUE will notify in this Privacy Policy that it has been updated.

QUESTIONS AND CONTACT INFORMATION
If the visitor would like to access, correct, amend or delete any personal information REALTRUE may have, register a complaint, or request more information, REALTRUE can be contacted at contact@realtrue.store or by mail at
REALTRUE GmbH
Friedensweg 5
4629 Fulenbach
Switzerland
Please exit the Website immediately if you do not accept this Privacy Policy or are accessing the Website in a country or other territory where use of the Website is not permitted.
By visiting the Website, you are accepting and consenting to the practices described in this Privacy Policy as well as in the Terms and Conditions.

This Private Policy was last updated Okt 2017.
© REALTRUE, 2017 All Rights Reserved.

DELIVERY & RETURN POLICY

DELIVERY
We offer free delivery in Switzerland, EUR 15.- in Europe and for all other countries please contact us.
Delivery time depends on the shipping destination and can take up to 7 business days. If you would like to receive information about delivery times to a specific country, please contact us at contact@realtrue.store.

RETURN
All items are thoroughly checked before sending and packaged with care. We hope you’re delighted with your order, but if you’re not perfectly satisfied, you may return your items within 14 days of receipt. Items not received within the 14-day period cannot be accepted.
All items must be tried with care and will not be accepted if there are signs of wear.
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
Be careful with packing the Return Box so the item is not getting damaged on its delivery.

To return an item, follow the below steps:
1. Send us an E-Mail with your Name and order number. And the Product Details of the item you would like to return as well as the reason for your return. As we are continually trying to improve our products and services, we greatly appreciate customer feedback.
2. We will send you an E- email straight away with your return number and more Informations.
3. Put the items and the return note in the box and stick the return sticker to the top of the box.
4. For Switzerland send the parcel back to:
REALTRUE GmbH
Friedensweg 5
4629 Fulenbach
Switzerland
otherwise we will send you the Adress for the Returns outside of Switzerland

5. Upon receipt we will refund you the cost of your purchase.
Depending on your credit card issuer, it will take about 5-10 days until receipt of the credit note. Shipping costs will not be refunded. In case you have any further questions about returning an item, please send us an email to contact@realtrue.store.
We strongly recommend to send any return by registered post. All returned items are sent at the risk and cost of the customer.

EXCHANGE
If you would like to exchange an item, please return the original item and place a new order. You may return any item for an exchange within 14 days of the date of delivery. Items not received within the 14-day period cannot be accepted. The new order will be shipped immediately.
Upon the safe receipt of the returned item(s), you will receive a refund. Please contact us at contact@realtrue.store if you need any further help or advice.